1. Original declare
All of our products are original brand new watches, not clone, not refurbished, not used.
2. Ship time
Normally it will take 24-48 hours for us to verify payment. Then we normally can ship it in 1-9 working days.
3. Shipping way
1).Standard Shipping: is good for most countries, average delivery time is 12~20 days.
4. Warranty:
1).Please inform us within 3 days with clear photo or video if you receive goods with problem. We can offer discount or full refund or replacement after confirm problem.
2).Please inform us within 7 days with clear photo or video if you receive goods with problem. We can offer full refund or replacement after confirm problem. The returned freight charge is on customer, and we could offer $5 coupon as compensation.
3).After accept package within 1 month, if product with problem, can get free maintenance. The returned freight charge is on customer, we bear shipping back cost from us to you.
4).After accept package within 1 month ~ 12 months, if product with problem, can get free maintenance. Customer bear two way shipping cost.
5).All accessories will be fully inspected before shipment,and warranty is 1 month.
6).Free gifts don't get any warranty,if any quality problem within 3 days,can send replacement in next order.
7). Promotion products only offer replacement or maintenance.
8).Artificial damages,include watch dropped or broken,scratches and some other problems incurs by abused,is out of free warranty,customer need to pay freight and repair cost.
9).For smart watches,most problems might be related with firmware,if you install any 3rd party firmware without our permission,will be lost free warranty.
Note:
1).Consumables (for example the battery) not included in the free reparing (warranty) scope.
2).Please write the informations as following and print it out and put the paper in the parcel.Otherwise we can't recognize your parcel.
Order Number:
Buyer Name:
Problem Descriptions:
3).If you send the watch for repairment,pls declare it as defective watch.
4).Please inform us the tracking no. in order message after you send back the product.
5).Customs duty: We are not responsible for any cost caused by customs clearance.Also it is customer's responsible for any customs duties,taxes or other costs related with customs clearance.DHL might also charge commission and warehouse cost related with customs clearance.
6).Returned address: For sending item back to you after repair,if not offered then we will arrange via your address by default.