Are prices shown in my local currency?
All products on Jollywatches.com are priced in US Dollars ($ USD).
Can I cancel my order?
After you order and pay, we can't cancel it.
How do I track my package?
When your package has shipped you will receive an automated email containing a tracking number.
Are the watches you sell 100% authentic?
Yes, all of our watches sold are 100% Authentic Guaranteed, brand new, unworn and come in the original manufacturer packaging.
What is your return policy?
Visit our Return Policy page for more information.
Do you offer free shipping?
Yes, all the shipping are free to United States of America, Canada, United Kingdom and Ireland.
How do I know if the watch I want to purchase is battery-operated versus mechanical?
The movement type used in the watch is listed in the "Specs" section of every product page.
Where do I enter my Name for Lottery giveaway?
In the home page above.
I received a watch as a gift and it’s not to my liking. Can I exchange it?
No, you can't exchange it after you receive it.
How does my watch work?
Your watch should have an instruction. If you need additional help, we would be more than happy to assist you. Visit our Contact Us.
My battery died within 30 days of receiving the watch, what do I do?
Most watch batteries can last over 2 years from when they’re first put into the watch. If the watch stops functioning, this is most likely due to a prematurely dead battery cell which just needs to be replaced. Any qualified local watch repair store, jewelry store, or watchmaker can replace the battery for you. Visit our Contact Us page if your battery has died within the first 30 days.
Can I place a special order for a brand you don’t have on your website?
We have a carefully curated collection of the brands we carry on our site; unfortunately, if you don’t see it on our site, we don’t carry it. We are open to considering new & interesting brands. Please submit new brands/collections via our Contact Us page.
I entered the wrong shipping address. How do I update this?
You must contact us within 15 minutes of placing your order to update this info by emailing Info@jollywatches.com Please include your name, order number and the correct address for faster processing. We are not responsible for orders placed and shipped to an incorrect address entered at checkout. In the event your order has been Returned to Sender, due to missed multiple delivery attempts or incorrect address provided, we will contact you once we receive the package back and an additional shipping fee will be needed before it can be reshipped.
Does my watch come with a warranty?
All of the brands we carry come with an international manufacturer warranty. Typically, the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage resulting from improper handling, lack of care, accidents or normal wear and tear; damage from contact with objects; water damage.
Returns once received take up to 9 business days to be processed. During the busy holiday season, returns can take up to 16 business days to be processed after receipt. Once your return has been processed you will be notified by email.
The watch I just received isn’t working, is damaged, or is defective. What should I do?
Please contact us at info@jollywatches.com within 48 hours of receipt for further assistance. We'll make sure you receive a working watch. You can include a brief description and cell phone picture of the watch.
I dropped my watch and the crystal cracked. How can I get my watch fixed?
Unfortunately, manufacturer warranties do not cover the replacement of crystal and parts accidentally damaged or inadequately handled. Please contact us for more information at Info@jollywatches.com. Most local qualified watch repair stores can replace a crystal for a nominal fee.